client service intern
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  • 实习
    • |
  • 北京
    • |
  • 1 人
    • |
  • 本科及以上
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艾美仕市场调研咨询有限公司北京分公司 hr

简历处理率 77% 查看0个在招职位

职位描述

  • 客服专员/助理
招聘人数：1 人 

                    职位职责：
                        实习天数：4 天 / 周

                    
Prerequisites:
1 Female,
2 Excellent English ability
3 Bachelor/Master degree.  Undergraduate or postgraduate of 2012 is prefered.
4 Extensive knowlege of healthcare marketing analysis

Major Duties Performed (Main Functions)
1 Under close guidance or supervision, develops the skills necessary and learns the basic knowledge needed to provide support to clients.
2 Trains to provide day to day guidance and support to clients.
3 Learns the technical skills necessary to answer client queries and maintain logs and ensure follow through.
4 Develops the interpersonal skills necessary to build effective business relationships with defined clients.
5 Develops an understanding of clients' potential business needs.
6 Develops the knowledge to ensure accurate and timely communication of support issues to relevant departments within the support cycle.
7 Provides support to other team members.

Minimum Education, Experience, & Specialized Knowledge Required:
1 Extensive and expert knowledge of IMS offerings and customer account，especially healthcare marketing analysis
2 Proficient in PC applications such as Excel and PPT.
3 Ability to communicate effectively with various levels in the organization (written and oral).
4 Ability to carry out some analysis and information gathering to resolve problems on routine matters.

                

                

                    

                        工作地点
                    

                        北京
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                            艾美仕市场调研咨询有限公司北京分公司
                        
                        
                    

                    

                    
                    

                            

                                
ims health-intercontinental marketing services established in 1954 with a history of over 50 years, is headquartered in fairfield, connecticut.

 the company traces its beginnings to fohlich & dubow, who set up intercontinental marketing systems (ims) to create a new kind of information company that could enable organizations to make informed, strategic decisions about the marketplace. they called their venture intercontinental marketing services (ims), and they introduced it at an opportune time, when pharmaceutical executives had little data to consult when in the throes of strategic or tactical planning.

 although ims started its business as a data provider, now ims globally have successfully transformed from an information vendor to a leading provider of consulting and services to pharmaceutical market intelligence, providing critical information, analysis and services that drive decisions and shape strategies after over 50 years development and rapid expansion.

 ims serves clients about every major pharmaceutical and bio-tech company in the world in more than 100 countries and employs more than 7,400 people worldwide.

                            

                    

                    

                        
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