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职位描述
• Responsible for support operations including health checks, business service requests, production incident investigations and root cause analysis with focus and emphasis on supporting the platforms on behalf of the Asia business, based out of Sydney, Tokyo and Hong Kong. • Ensure adherence to service management standards including incident, problem, change and release management • Provide articulate, accurate and timely updates on issues to stakeholders • Responsible for supporting critical investment management applications, including trade execution systems, and their integration with upstream and downstream systems. • Coordinate and facilitate resolution for major incidents engaging with the incident management team, upstream providers, infrastructure teams etc. as required • Follow-up on issues ensuring appropriate remediation tasks are completed • Collaborate with delivery teams, ensuring support requirements are met prior to production deployment • Responsible for raising change tickets and communicating appropriately • Responsible for implementing changes in controlled environments • Implement and maintain efficient, well-rehearsed business continuity and service recovery plans • Ensure operational stability by continually improving processes and implementing proactive monitoring • Perform regular knowledge sharing through documentation and training sessions to other members • Collaborate with regional teams to evolve firm-wide best practices • Should be flexible with time to work early mornings and over weekends, in rotation.
工作地点
辽宁 大连 沙河口区 软件园 收起地图瑞思咨询 —专业的人力资源外包服务提供商 全球500强的中国公司和国内大型集团公司,为来自不同行业的客户提供中高层管理人员访寻、代理招聘项目管理和人事外包业务。 公司90%以上的客户来自于全球财富500强的跨国公司,国内大中型企业集团公司。 瑞思咨询资深招聘专家向广大客户提供优质、专业、快捷的全方位人力资源外包解决方案。瑞思咨询拥有自己强大的知识库、数据库和全球人才知识网络,顾问富有丰富的专业知识、行业经验及卓越的项目管理能力。 前公司业务已经覆盖:北京,上海,广州,大连,沈阳,长春,成都,苏州,无锡等地. 领域业务: -----中高层管理人员访寻 ----代理招聘项目管理 ----人力资源外包 客户领域: ----瑞思咨询是专业的人力资源外包服务公司,主要服务于来自全球500强中国总部 ----IT 企业 ----制造装备业 ----金融贸易业 我们期望与我们的客户建立基于相互信任和诚实的长期关系。我们相信在经过一段时间的合作后,我们能够掌握客户的组织风格、文化、个性和动态,因此我们能够通过客观主动的建议为客户提供人力资源外包方面的咨询增值服务。 具体详细信息,敬请登录公司网站:www.racecareer.com
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