Customer Service Rep
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  • 全职
  • |
  • 上海
  • |
  • 1 人
  • |
  • 不限工作经验
  • |
  • 本科及以上
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卡特彼勒中国 HR

简历处理率 86% 查看0个在招职位


  • 五险一金
  • 年终多薪
  • 带薪年假
  • 接受应届生
  • 机械制造/机电/重工行业
  • 销售行政专员/助理
招聘人数:1 人


The Customer Service Representative will be responsible to document dealer calls and interpret dealer inquiries which are sent through the Customer Inquiry Database. While scrutinizing Parts Distribution systems for valuable information on backorders, the CS Representative will ensure the dealer backorders are filled. Based on the resolution, the CS Representative will give customized feedback to the dealer or pass the information and issue to other team members or departments.   

Activities include but are not limited to standard problem resolution, product information, and orders status inquiries. 

This position resolves as many problems as needed, corresponding with skill level and experience. 

To be successful in this position the successful candidate must have strong knowledge in parts distribution, customer service and transportation coordination.  They will possess intermediate to advanced computer skills along with excellent analytical and problem solving ability. Excellent interpersonal and communication skills are required, to professionally liaise with Dealers and customers.  This role requires someone who is passionate about delivering exceptional customer service.


上海 长宁区 延安西路 收起地图


作为全球500强企业 ,卡特彼勒是建筑工程机械、矿用设备、柴油和天然气发动机、工业用燃气轮机以及柴电混合动力机组领域的全球领先企业。与此同时,卡特彼勒也是一家领先的金融、再制造 、物流和铁路服务供应商。