IT运维助理 - 桌面支持
举报 分享
3K-4K元/月
  • 全职
  • |
  • 济南
  • |
  • 3 人
  • |
  • 不限工作经验
  • |
  • 大专及以上
大街网提示您:如果发布虚假招聘信息、虚假广告,或以任何名义向求职者收取财物(如培训费、办卡费、押金、 身份证、毕业证等),均属违法行为,请求职者务必提高警惕。一经发现此情况。 请立即举报

济南优创 下载app
可以直接和我聊天哦

优创 招聘

简历处理率 100% 查看0个在招职位

职位描述

  • 五险一金
  • 带薪年假
  • 办公环境好
  • 节日福利
  • 免费体检
  • 节假日津贴
  • 周末双休
  • 外包服务行业
  • IT技术支持
招聘人数:3 人

                    职位职责:

                    
岗位职责:
Principal Responsibilities
1. Monitor the ticket system, follow Helpdesk procedure to diagnose and respond in a timely, standardized, and customer service-oriented manner to user support requests. Escalate situations requiring urgent attention or additional assistance to ensure effective IT infrastructure to meet business needs;
2. Improve Helpdesk service and systems by providing assistance in researching, evaluating, and executing IT projects while maintaining and contributing in the specific technical area of responsibility (e.g., specific assigned systems, or processes within Helpdesk);
3. Handle the setup, configuration, and maintenance of office computers and related equipment including printers, wiring system, phones, etc. to maximize employee efficiency and minimize employee downtime;
4. Document issue resolution and recommend changes to procedures to reflect current state.
Principal Responsibilities

工作职责:
• 响应用户IT相关问题请求
• 参与并实施IT运维及开发相关项目
• 总结并分享日常问题解决方案,提出内部改善计划
任职资格:
Minimum Requirements
1. Junior degree or above 
2. Computer Science or IT related majors
3. Fundamental computer skills in Windows, MS office and other PC software, PC troubleshooting knowledge
4. Good customer service skills 
5. Good communication skills 
6. Good problem solving skills
7. Good English skills (verbal and written)
8. Good research ability from Internet

任职要求:
• 大专或以上文凭,计算机或IT相关专业
• 熟悉基本计算机软硬件知识,Windows系统及Office系列软件操作
• 掌握良好的客户服务技巧
• 具备良好的中英文沟通能力

工作地点

山东 济南 齐鲁软件园(济南市高新区舜华路1000号)F2座五层507 收起地图