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职位描述
岗位职责: Principal Responsibilities 1. Monitor the ticket system, follow Helpdesk procedure to diagnose and respond in a timely, standardized, and customer service-oriented manner to user support requests. Escalate situations requiring urgent attention or additional assistance to ensure effective IT infrastructure to meet business needs; 2. Improve Helpdesk service and systems by providing assistance in researching, evaluating, and executing IT projects while maintaining and contributing in the specific technical area of responsibility (e.g., specific assigned systems, or processes within Helpdesk); 3. Handle the setup, configuration, and maintenance of office computers and related equipment including printers, wiring system, phones, etc. to maximize employee efficiency and minimize employee downtime; 4. Document issue resolution and recommend changes to procedures to reflect current state. Principal Responsibilities 工作职责: • 响应用户IT相关问题请求 • 参与并实施IT运维及开发相关项目 • 总结并分享日常问题解决方案,提出内部改善计划 任职资格: Minimum Requirements 1. Junior degree or above 2. Computer Science or IT related majors 3. Fundamental computer skills in Windows, MS office and other PC software, PC troubleshooting knowledge 4. Good customer service skills 5. Good communication skills 6. Good problem solving skills 7. Good English skills (verbal and written) 8. Good research ability from Internet 任职要求: • 大专或以上文凭,计算机或IT相关专业 • 熟悉基本计算机软硬件知识,Windows系统及Office系列软件操作 • 掌握良好的客户服务技巧 • 具备良好的中英文沟通能力
工作地点
山东 济南 齐鲁软件园(济南市高新区舜华路1000号)F2座五层507 收起地图@2008-2023 大街网 京ICP备09028813号-1 人才服务许可证:1101052019005号 电子营业执照 京公网安备 11010802034037号 京ICP证090373号
北京大杰致远信息技术有限公司 公司地址:北京市海淀区成府路28号优盛大厦D座18层1801 联系邮箱:service@dajie.com 联系电话:4006371088(工作时间)