职位描述

招聘人数：5 人

职位职责： 实习天数：5 天 / 周

工作职责：
- 为终端用户提供桌面技术支持
- 通过电话,邮件等渠道接受客户要求并及时处理个案。
- 根据有关规定记录每一个服务要求
- 分析和决定问题的优先级别
- 能够准确的把问题派送到相应的支持组
- 及时向用户报告问题处理的进程以及问题解决后要和用户进行确认
- 对新的项目予以支持和管理的工作

Job Responsibilities
- Provide help-desk support to end users:
- Handle telephone calls, e-mail and fax
- Verify and log every call by following predefined policy and procedure
- Diagnosing problems and determining the severity
- Referring problems to support groups
- Updating the user on the call status, and confirming with the user that problem is fixed
- Ad hoc project and administration support

职位要求：
- 具有流畅的日语口头表达能力 (日语一级必须，尤其强调听说能力)
- 良好的人际沟通技巧与电话沟通习惯
- 良好的客户服务意识(柔软的对应客户的各种问题,缓和情绪)
- 主动性强，勤力，有团队精神。
- 熟悉Windows操作系统,Office软件,对Internet以及网络连接有一定的了解优先考虑
- 具有责任心,办事干练、反应灵活及团体合作精神
- 能承受压力,能够处理各种紧急的情况,能接受加班工作
- 能接受轮班工作 (根据项目需要)

工作时间为三班倒，一周上五次班，节假日轮休：
08:00-17:00,15:30-24:30,24:00-09:00
- 能接受弹性上班时间 （周末,节假日和晚上会安排上班，根据项目需要）
- 了解日本企业文化
- 有呼叫中心或者客服工作经验者优先考虑
- 本科以上学历,日语专业（若非日语专业，日语听说读写能力优秀者也可考虑）

Job Requirements (skills/experiences)
- Excellent command of Mandarin and Japanese (JPLT 1)
- Excellent communication, telephone manner, technical skill and interpersonal skills
- Good customer service mind
- Self initiative, pro-active, hard working, good attitude and team player
- Basic skills in Windows, Ms office, Internet and Network connectivity.
- Sense of urgency, able to work under pressure, overtime and crisis situation, and at odd hours
- On-shift duty is required (long night shift duty (1 – 3 mths), according to project requirements)
- Can accept flexible working hours (Weekend duty is required, according to project requirements)
- Familiar to IBM products preferred
- Understanding of Japan Business Culture.
- Familiar to IBM products is preferred.
- Call Center & customer service experience is a definite advantage
- Bachelor degree, major in Japanese.

实习期间会有长时间的全职培训，实习期表现优秀的实习生，毕业后可直接成为IBM的正式员工。