职位描述

招聘人数：1 人

职位职责： 实习天数：3 天 / 周

Description:
- Enters orders
- Primary contact for customer interface for Freescale
- Manages changes to order base
- Quotes new business with pricing and availability (based on Regional requirements)
- Answers phone, responses to email and other inquiries
- Works to resolve disconnects between customer need and availability
- Analyzes problems related to delivery and determines root causes/solutions
- Works with PSP, and CSCS on all service and delivery related issues
- Manages customer specific service programs (SMI, CMI, MegaJIT, etc.)
- Thorough understanding of systems (Orion/CRM/Agile/FMS)
- Manages EDI changes, suspenses, new orders, etc.
- Maintains MPN and CPN cross-references
- Expedites product deliveries for customer satisfaction
- Provides order statuses to customers, customer specific reporting
- Assign s RSD's based on information from PSP.
- Performs RDD impact analysis to determine customer impact
- Manages and communicates customer returns via CQI
- Enters and manages customer delivery for samples
- Provides timely responses to all customer inquiries
- Provides shipment tracking information to customers if required/requested
- Provides early warning to customers on product delivery issues
- Escalates unresolved customer issues upward through CSO chain
- Participates and supports any customer required programs
- Drives continuous improvement in customer on time delivery
- Works with teams to resolve invoice, credit and currency issues
- Negotiates, initiates and facilitates the Order Authority (OA)/ Manufacturing Deviation process
- Develops/enhances working knowledge of customer programs

Qualifications:
-BS/BA with 0-3 yr. experience in related field (or Int'l equivalent) Prefer Supply Chain -Management or Logistics Degrees.
-Appropriate combination of education and directly related experience will be considered if the ability to perform and meet
-expectation is demonstrated.