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职位描述
岗位职责: Handle customer and Channel Partner requests via telephone and email, in a timely manner, providing excellent technical and commercial support and adhering to departmental operating procedures. Provide technically sound quotations and clarification to customers and Channel Partners as required by field sales team. Familiar with SAP sales module to complete order entry correctly and implement corrective action as needed to ensure that an excellent standard of service and a high level of customer satisfaction is maintained. Monitor delivery status and update to customers. Chase and prepare related documents for shipments. Liaise with external customers and finance team to ensure that payments are made and received timely Work with other team members to ensure whole procedure compliance with applicable regulation including export compliance, proper record-keeping and internal audit controls Collaborate with the inside sales team to provide quality customer service to both internal and external customers. Maintain successful performance with departmental key performance indicators (KPI's) Any other duties as required by Customer Support Manager 任职资格: Experience in a Customer service role or Sales assistant role Team player with good communication skills with both internal and external parties. In local language as well as in English (both written and verbal) Familiar with foreign trading business and import and export knowledge Confident in sales contract review and negotiation A well proven track record of carrying out a similar position within a technical environment Excellent presentation, verbal and written communication skills, and interpersonal skills. A friendly, customer-focused individual. Well organized and analytical with great attention to detail. Must be adaptable, professional and highly motivated with a strong desire to succeed. Ability to work individually and a member of a team Bachelor’s degree in Business administration or a related field preferred.
工作地点
上海 莘庄工业园元山路88弄9号楼 收起地图@2008-2023 大街网 京ICP备09028813号-1 人才服务许可证:1101052019005号 电子营业执照 京公网安备 11010802034037号 京ICP证090373号
北京大杰致远信息技术有限公司 公司地址:北京市海淀区成府路28号优盛大厦D座18层1801 联系邮箱:service@dajie.com 联系电话:4006371088(工作时间)