SH-Servomex-Customer Service Specialist
举报 分享
10K-15K元/月
  • 全职
  • |
  • 上海
  • |
  • 1 人
  • |
  • 3年及以上工作经验
  • |
  • 本科及以上
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上海思百吉仪器系统有限公司 HR Officer

简历处理率 100% 查看0个在招职位

职位描述

  • 办公环境好
  • 带薪年假
  • 优秀团队
  • 仪器/仪表/工业自动化/电气行业
  • 客服经理/主管
招聘人数:1 人

                    职位职责:

                    
岗位职责:
Handle customer and Channel Partner requests via telephone and email, in a timely manner, providing excellent technical and commercial support and adhering to departmental operating procedures.
Provide technically sound quotations and clarification to customers and Channel Partners as required by field sales team. 
Familiar with SAP sales module to complete order entry correctly and implement corrective action as needed to ensure that an excellent standard of service and a high level of customer satisfaction is maintained.
Monitor delivery status and update to customers. Chase and prepare related documents for shipments.
Liaise with external customers and finance team to ensure that payments are made and received timely
Work with other team members to ensure whole procedure compliance with applicable regulation including export compliance, proper record-keeping and internal audit controls 
Collaborate with the inside sales team to provide quality customer service to both internal and external customers. 
Maintain successful performance with departmental key performance indicators (KPI's)
Any other duties as required by Customer Support Manager
任职资格:
Experience in a Customer service role or Sales assistant role
Team player with good communication skills with both internal and external parties. In local language as well as in English (both written and verbal)
Familiar with foreign trading business and import and export knowledge
Confident in sales contract review and negotiation
A well proven track record of carrying out a similar position within a technical environment
Excellent presentation, verbal and written communication skills, and interpersonal skills. A friendly, customer-focused individual.
Well organized and analytical with great attention to detail.
Must be adaptable, professional and highly motivated with a strong desire to succeed.
Ability to work individually and a member of a team 
Bachelor’s degree in Business administration or a related field preferred.

工作地点

上海 莘庄工业园元山路88弄9号楼 收起地图