职位描述

招聘人数：2 人

职位职责： 实习天数：5 天 / 周

Responsibilities：
- Identifies, diagnoses, and resolves IT infrastructure incidents as the first/single point of contact for all Trelleborg users. Communicates known solutions to end-users in a user-friendly and professional manner. Administration and reporting of user service requests as defined by IT management. 
- Escalate incidents to next level support when the solution is unknown or cannot be solved within defined time frames.
- Manage end-user incidents and prioritize work based on defined SLAs.
- Deal with multiple users and prioritises service in line with business needs
- Implementation/Installation and administration/maintenance of IT infrastructure services with focus on availability, reliability and manageability following Trelleborg IT standard processes in coordination with responsible IT management. 
- Support of asset management processes following defined Trelleborg IT standards.
- Education of users based on Trelleborg processes to make optimal use of Trelleborg business systems.
- Active contribution to Global Competence Team group activities where required.
- Contribute ideas to improve IT processes/services. 
- Support implementation of new and/or improved IT processes following Trelleborg IT standards.
- Improvement of personal skills within the area of responsibility.
- Implementation of and adherence to Trelleborg IT policies.
- Follow Trelleborg standards like IT code of conduct, Trelleborg code of conduct and technical IT standards.
- Problems, solutions, results of project work as well as any elaborated results within the area of responsibility must be documented in an understandable manner.
- Work collaboratively with others to achieve group goals.

Requirements：
- College or undergraduate students, major in computer science or related subject.
- Technical IT infrastructure knowledge with focus on globally positioned IT infrastructure technique.
- Analytical Skills; strong and flexible individual capable of dealing with the typical tensions that arise within an IT service environment; confident & customer focused; good problem solving skills with the ability to follow written and verbal instructions.
- Ability to manage own work schedule (good self-management skills)
- High level of customer focus and strong customer support commitment.
- Ability to cooperate with other individuals with a problem solving oriented attitude on a professional level.
- Good verbal and written communication skills in English combined with the ability to communicate effectively.
- Keen interest in working in a culturally diversified fast-paced environment.
- Ability to travel internationally as required by business.